FREQUENTLY ASKED QUESTIONS

Q: How can I make a booking for LEGOLAND Hotel?
A: Bookings can be made online at  www.LEGOLANDHotel.com or by phone (877) 350-5346.

 

Q: Why is there no opening date for the hotel?

A: We have released a general timeframe of when guests can book rooms at the new LEGOLAND Florida Hotel. Per construction updates and changes that can occur with projects of this size, an opening date will be announced at a later time. Guests looking to be the first ones to stay at the LEGOLAND Hotel can select the first dates available right now on www.legolandhotel.com – and will be notified if the opening date is moved up from that timeframe. We are excited to get closer to an opening date here at LEGOLAND Florida Resort and stay tuned for more exciting updates!

 

Q: What are the benefits of staying at LEGOLAND Hotel?
A: 

  • Conveniently located at LEGOLAND Florida Resort 
  •  Fully themed throughout and filled with interactive LEGO features 
  • All 152 guest rooms are LEGO themed – Kingdom, Pirate and Adventure 
  • Exclusive early access to LEGOLAND Florida for Hotel guests 
  • Nightly children’s entertainment


Q: What is the check-in and check-out time?

A: Check-in time is 4:00pm and check-out time is 11:00am. Additional charges will be applied to your credit card if your room is occupied past 11:00am.


Q: What is the deposit and payment policy?
A: A valid credit card is required and 1 night room and tax will be applied to the credit card at time of booking. The remaining balance including additional fees is due upon arrival.

Q: What are the additional fees and tax?
A: $20 Resort Fee plus applicable tax per night 12%.

Q: What does the Resort Fee include?
A: Parking, Wi-Fi access, local calls, pool towels and nightly children’s entertainment.

Q: What is the cancellation policy?
A: General reservations must be cancelled 21 days prior to arrival in order to receive a full refund of initial deposit of 1 night room and tax. If cancellation occurs during the 21 day window, 1 night room and tax will be forfeited. Advance Purchase reservations must be cancelled 30 days prior in order to receive a full refund of initial deposit of full payment. If cancellation occurs during the 30 day window, 1 night room and tax will be forfeited.



Q: What is the difference between a Themed and Premium Themed Room?
All rooms include:

  • LEGOLAND Hotel guests will get early access to select LEGOLAND rides and attractions before the Park opens
  • King bed in the adult sleeping area
  • 2 high-definition flat panel TVs with complimentary On-Demand content
  • Treasure Hunt with LEGO prize
  • Kids’ own sleeping area with bunk bed, pull out trundle bed and entertainment unit (sleeps up to 3 kids)
  • LEGO brick to build with during your stay 
  • Air conditioning
  • Mini-fridge
  • Coffee maker
  • Vanity/work station
  • Wi-Fi access
  • Hairdryer
  • Complimentary toiletries
  • Complimentary refreshments (water, juice, coffee and hot cocoa)
  • In-room safe


Premium Themed Rooms feature all of those amenities, and offer additional LEGO décor and models throughout the room, allowing guests to become fully immersed in the theme.

Q: How many people does each room sleep?
A: Standard and Fully Themed Rooms sleep up to 5 - 2 adults and 3 children. Suites sleep up to 7 (max 4 adults).


Q: Does the Hotel offer accessible rooms?
A: Yes

Q: Are there bathtubs in the bathrooms?
A: Yes

Q: Does the Hotel provide rollaway beds or cribs?
A: No. However, Pack ‘N Plays are available on a first come, first serve basis. This item may be requested at time of booking or at check-in.


Q: Is there an iron and ironing board in the room?
A: No, but they are available upon request.

Q: Is there storage space available to store luggage before/after check-in and check-out?
A: Yes


Q: Is there valet parking?
A: Yes

Q: Are pets allowed in the Hotel?
A: Only service animals are permitted in the Hotel. The Concierge can suggest local pet accommodations for all other pets.


Q: What amenities are available at the Hotel?
A: Wi-Fi access, On-Demand content, heated swimming pool, Bricks Family Restaurant (buffet restaurant), Skyline Lounge, luggage storage, ice machine and valet parking.

Q: What amenities are available for children?
A: Children will love the interactive LEGO features throughout the Hotel, play areas, themed rooms, themed elevators, separate bunk-bed sleeping area with own TV and buffet restaurant.


Q: What is the theme of the LEGO prize inside the treasure chest?
A: All prizes are intended to be a surprise. There is no particular theme.


Q: Will you need to make reservations at these restaurants?
A: Reservations are not required.


Q: How much does the buffet at Bricks Family Restaurant cost?
A: Prices will be determined closer to the opening of the hotel.


Q: Are children allowed in the lounge areas?
A: Children are allowed in the lounge areas with parental supervision.


Q: Can you view the lake from the Hotel?
A: Some rooms on the 4
th and 5th floors do have views of Lake Eloise.


Q: Where is the Hotel located?
A: The Hotel is located just outside the front gate of LEGOLAND Florida at 1 Legoland Way, Winter Haven Fl 33884. Please visit our Contact Us page for turn-by-turn directions.


GROUPS/EVENTS


Q: Is there special pricing available for groups?
A: Group pricing may be available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents.


Q: Why book my group at the LEGOLAND Hotel?
A: Although LEGOLAND is geared towards children, we can provide a unique, memorable experience for all types of groups.


Q: Are there group packages that include access to the Park?
A: Customized Hotel packages that include Park admission are available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents. For group discounts to visit LEGOLAND California or SEA LIFE that do not include Hotel stays, please call (760) 438-LEGO (760) 738-5346.


Q: Can we have a birthday party at the Hotel?
A: Check back soon for details!


ANNUAL PASS MEMBERS


Q: Are there any special offers for Annual Pass Members?
A: All LEGOLAND Florida Pass Members will receive 10% off bookings with a valid Membership ID card. Restrictions may apply. Memberships must be valid at time of check-in to receive the discount.  Discounts are only available for phone reservations!


Q: Can Annual Pass Members patronize the restaurants in LEGOLAND Hotel?
A: Yes, however, the pool and lobby play areas are exclusive to Hotel guests only.