FREQUENTLY ASKED QUESTIONS

Q: Do I get charge for children under the age of 3?

A:Children under the age of 3 have complimentary access to LEGOLAND Florida Park; for access to LEGOLAND Florida Water Park the price for children under the age of 3 is $3.

 

Q: What is included with an overnight stay at the LEGOLAND Hotel?
A:

  • Full buffet breakfast
  • Exclusive Master Model Builder Sessions
  • Exclusive Bonus Brick Time early admission to LEGOLAND with the purchase of Park tickets (tickets sold separately)
  • A Treasure hunt in every room, complete with LEGO® prizes!
  • Nightly LEGO® building competitions
  • Nightly entertainment
  • Boardwalk on Lake Eloise
  • Access to our awesome heated pool

 

Q: How can I make a booking for LEGOLAND Hotel?
A: Bookings can be made by walk-in, online at www.LEGOLANDHotel.com or by phone (877) 350-5346.

 

Q: When will the LEGOLAND Hotel open?

A: The LEGOLAND Hotel is now officially open!


Q: What are the benefits of staying at LEGOLAND Hotel?
A: 

  • Conveniently located at LEGOLAND Florida Resort, just 130 kid steps away!
  • Fully themed throughout and filled with interactive LEGO features
  • All 152 guest rooms are LEGO themed – Kingdom, Pirate, Adventure and LEGO Friends
  • Exclusive Bonus Brick Time early admission to LEGOLAND with the purchase of Park tickets (tickets sold separately)
  • Nightly children’s entertainment
  • Master Model Builders workshop
  • Swimming pool with awesome soft brick for building while you swim!
  • The LEGO Movie

 

Q: What is the check-in and check-out time?
A: Check-in time is 4:00pm and check-out time is 11:00am. Additional charges will be applied to your credit card if your room is occupied past 11:00am.


Q: What is the deposit and payment policy?
A: A valid credit card is required and 1 night room, resort fee and tax will be applied to the credit card at time of booking. The remaining balance including additional fees will be charged to the credit card used for your reservation up to 14 days prior to arrival.  For advanced purchase and package reservations the remaining balance including additional fees will be charged to the credit card used for your reservation up to 21 days prior to arrival.

Q: What are the additional fees and tax?
A: $20 Resort Fee plus applicable tax per night 12%.

Q: What does the Resort Fee include?
A: Standard parking, Wi-Fi access, Master Model Builders workshop, local calls, access to the swimming pool, pool towels and nightly children’s entertainment.

 

Q: Is valet parking available at the hotel?
A: Yes! Valet parking is available for a cost of $20. This is a one time charge for the duration of your stay, not a daily fee.


Q: What is the cancellation policy?
A: General reservations must be cancelled no less than 14 days prior to arrival. Advanced purchase and package reservations must be cancelled no less than 21 days prior to arrival in order to receive a full refund of initial deposit.

Q: What is the difference between a Themed and Premium Themed Room?
All rooms include:

  • LEGOLAND Hotel guests will get early access to select LEGOLAND rides and attractions during Bonus Brick Time before the Park opens with the purchase of Park tickets (tickets sold separately).
  • King bed in the adult sleeping area
  • 2 high-definition flat panel TVs
  • Treasure Hunt with LEGO prize
  • Kids’ own sleeping area with bunk bed, pull out trundle bed and entertainment unit (sleeps up to 3 kids)
  • LEGO brick to build with during your stay 
  • Air conditioning
  • Mini-fridge
  • Coffee maker
  • Vanity/work station
  • Wi-Fi access
  • Hairdryer
  • Complimentary toiletries
  • Complimentary refreshments
  • In-room safe

Premium Themed Rooms feature all of those amenities, and offer additional LEGO décor and models throughout the room, allowing guests to become fully immersed in the theme.

Q: How many people does each room sleep?
A: Standard and Fully Themed Rooms sleep up to 5 - 2 adults and 3 children, VIP Suites sleep up to 9 people.


Q: Does the Hotel offer accessible rooms?
A: Yes

Q: Are there bathtubs in the bathrooms?
A: Yes

Q: Does the Hotel provide rollaway beds or cribs?
A: No. However, Pack ‘N Plays are available on a first come, first serve basis. This item may be requested at time of booking or at check-in. Availability is not guaranteed.

Q: Is there an iron and ironing board in the room?
A: No, but they are available upon request.

Q: Is there storage space available to store luggage before/after check-in and check-out?
A: Yes


Q: Are pets allowed in the Hotel?
A: Only service animals are permitted in the Hotel. The Concierge can suggest local pet accommodations for all other pets.


Q: What amenities are available at the Hotel?
A: Wi-Fi access, On-Demand content, heated swimming pool, Bricks Family Restaurant (buffet restaurant), Skyline Lounge, luggage storage and valet parking.

Q: What amenities are available for children?
A: Children will love the interactive LEGO features throughout the Hotel, play areas, themed rooms, themed music elevators, LEGO Movie, Master Model Builders workshop, nightly entertainment, swimming pool, separate bunk-bed sleeping area with own TV and buffet restaurant.


Q: What is the theme of the LEGO prize inside the treasure chest?
A: All prizes are intended to be a surprise. There is no particular theme.

Q: Will you need to make reservations at these restaurants?
A: Reservations are not required.

 

Q: How much does the buffet at Bricks Family Restaurant cost?
A: Bricks all-you-can-eat breakfast including a selection of drinks is complimentary to all Hotel guests staying over.  The evening all-you-can-eat breakfast which includes a variety of soft drinks offers a wide variety of international and local foods is available and prices are 13 years old and over - $19.99, 7-12 years old - $12.99 and 3-6 years old - $7.99


Q: Are children allowed in the lounge areas?
A: Children are allowed in the lounge areas with parental supervision.


Q: Can you view the lake from the Hotel?
A: Rooms on all floors do have views of Lake Eloise, depending on which room theme you are staying in.

Q: Where is the Hotel located?
A: The Hotel is located just 130 kid steps outside the front gate of LEGOLAND Florida at 1 Legoland Way, Winter Haven FL 33884. Please visit our Contact Us page for turn-by-turn directions.


GROUPS/EVENTS


Q: Is there special pricing available for groups?
A: Group pricing may be available for groups of 10 or more rooms. For more information, please call (877) 350-5346.


Q: Why book my group at the LEGOLAND Hotel?
A: Although LEGOLAND is geared towards children, we can provide a unique, memorable experience for all types of groups.


Q: Are there group packages that include access to the Park?
A: Customized Hotel packages that include Park admission are available for groups of 10 or more rooms. For group discounts to visit LEGOLAND Florida that do not include Hotel stays, please call (877) 350-5346.


Q: Can we have a birthday party at the Hotel?
A: Check back soon for details!

 

Q: Can we book tickets to LEGOLAND Florida Park and Water Park with our hotel stay?

 A: Yes! We have special ticket deals for our hotel guests. Make sure you check the park hours during your stay.  The main park is closed Tuesdays and Wednesdays during some seasonal times of the year.  Our water park is only open seasonally. You can find our park hours by clicking here.

 

ANNUAL PASS MEMBERS


Q: Are there any special offers for Annual Pass Members?
A: All LEGOLAND Florida Pass Members will receive 10% off bookings with a valid Membership ID card. Restrictions may apply. Memberships must be valid at time of check-in to receive the discount. Reservations including the Annual Pass Member discount can only be made over the phone to validate Annual Pass validity.


Q: Can Annual Pass Members patronize the restaurants in LEGOLAND Hotel?
A: Yes, however, the pool and lobby play areas are exclusive to Hotel guests only.