Frequently Asked Questions 

Choose a category below to find answers to frequently asked questions.

 

About LEGOLAND Florida

In the Park

Ride/Attractions

Dining/Dietary Concerns

Shopping

Tickets

Promotional Coupons

Annual Passes

LEGOLAND Water Park Tickets

About LEGOLAND Water Park

 

 

About LEGOLAND Florida

Where is LEGOLAND Florida? LEGOLAND Florida is located at One LEGOLAND Way, Winter Haven Fl, 33884, just 45 minutes from Orlando or Tampa. For Directions.

 

When is LEGOLAND Florida open?LEGOLAND® Florida is open daily, but is closed on Tuesday and Wednesday during specific periods. Please view the operating calendar before your visit. Toll and ticket booths open approx. 45 minutes prior to Park opening.

 

How much is parking?

Parking Prices
Cars: $14 ($12 if pre-booked online)
Campers/RVs: $15
Motorcycles: $7
Preferred Parking: $20

Re-entry available with valid parking stub during same day of visit.
* Buses and bicycles are free.
** Handicapped parking spaces are available near the park entrance, with valid placard.

 

What happens if I forget my parking voucher at home prior to arriving at the park?

If you pre-purchase your parking voucher online, you are required to show it at the parking toll booth. If you forget it, you will be asked to pay at the toll then go guest services within the park to receive a refund for the earlier purchase.


Can I drop off guests at LEGOLAND Florida without paying for parking? Yes, as you enter the LEGOLAND Florida parking lot you will see signs for a drop off area to your right. Simply turn right into this horseshoe-shaped area, where you are welcome to drop off your guests.

 

What forms of payment are accepted at LEGOLAND Florida? LEGOLAND Florida does not accept personal checks. Travelers’ checks are accepted throughout the Park, up to $100, excluding carts. Valid photo ID with signature required. LEGOLAND Florida also accepts American Express, Discover Card, VISA and MasterCard for park admission, merchandise and restaurant purchases (specific locations only).

 

What can we do at LEGOLAND Florida to celebrate a birthday? Make sure to pick up your birthday button at the ticket window or Guest Services! Party packages are available for groups of 10 or more.

 

Does LEGOLAND Florida offer a Military discount? LEGOLAND Florida offers Military Appreciation Days, where all active duty Military personnel are able to receive one free 1 Day Admission to LEGOLAND Florida and LEGOLAND Water Park during 2013. Simply present Military ID at LEGOLAND Florida ticketing windows to receive this offer. Additional dependents and family members, as well as retired military members receive a 10% discount on one-day admission tickets at the ticket booths and Guest Services with valid military ID. Tickets for dependents, family and retired military members can be pre-purchased at a greater discount at the ITT at your MWR office on base.

 

If I leave LEGOLAND Florida, can I re-enter the park on the same day? Yes, with a valid ticket. Please remember to get your hand stamped before exiting for same day re-admittance. You can also upgrade your admission ticket to a two-day ticket or annual pass for just a few dollars more. Inquire at Guest Services.

 

What happens if it rains?  Due to Central Florida’s tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early dinner, or enjoying any of our indoor attractions.

 

Is commercial photography allowed inside LEGOLAND Florida? All LEGOLAND Florida attractions, rides and LEGO® brick models are protected by copyright. Guests must have written permission to use photographs or videotape of LEGOLAND images for commercial broadcasting, advertising, marketing or publishing in any medium. By entering LEGOLAND Florida, each guest consents to the use of his or her likeness in photographs or video taken by the park for advertising and other promotional purposes without payment.

 

Back to Top

 

In the Park

 

Are there First Aid facilities in LEGOLAND Florida? Yes, qualified first aid personnel are located in the First Aid building next to Fun Town Factory Tour. Automatic External Defibrillator’s (AED) are available. For immediate assistance, please notify any Model Citizen (LEGOLAND employee).


What facilities are available in the park for mothers with infants? The Baby Care Center is located in DUPLO Village and is stocked with bottle warmers, high chairs, rockers for nursing moms, baby change facilities and a microwave. In addition, all restrooms (male and female) park-wide have diaper change tables and family restrooms available.

 

Is the park accessible for guests with special needs? Rides, attractions and shows at the park are accessible to disabled guests, depending on the nature of their disability. For more specific information see Guest Services on arrival, or call 877-350-5346. Details of health restrictions are posted at each ride or attraction. A special brochure is available at Guest Services that outlines our facilities and general access in greater detail. Standard and motorized wheelchairs are available to all guests, no other wheeled (motorized or non-motorized) personal transportation devices are allowed at the park.

 

Can a sign language interpreter be requested for live shows? Yes, but two weeks notice is required to secure these services. Please email LLFExperience@legoland.com to request an interpreter.

 

Are service animals allowed inside the park? Service animals are welcome in most locations throughout the Park and can accompany a guest via the standard queue up to the loading point. However, due to safety restrictions, service animals are not allowed to accompany a guest on a ride. Service animals must be on a leash at all times. Any show of hostile behavior towards other guests or Model Citizens is unacceptable. Service animals may not be handled by or left with other guests or Model Citizens.

 

Where do I report a lost or found item? Please report any lost articles or return any found items to Guest Services or any Park Ranger. LEGOLAND Florida is not responsible for theft, damage or loss of personal property.

 

What do I do if I become separated from my family at LEGOLAND Florida? If you become separated from your child, please contact a Park Ranger or other Model Citizen. Children can wait for lost parents at Guest Services in The Beginning.

 

Are there ATMs inside LEGOLAND Florida? Yes, ATMs are located throughout the park and can be found at Guest Services, The Big Shop, DUPLO Farm and Imagination Zone.

 

If I am traveling with my pet, can I bring it inside LEGOLAND Florida? Pets are not permitted within the park grounds except for trained service animals. Kennels are located west of the front gate area. Please DO NOT leave your pet in your vehicle. Inquire at Guest Services for deposit information.

 

Are there lockers available to store personal items? Lockers are available for rent in The Beginning and inside LEGOLAND Water Park. LEGOLAND Florida is not responsible for personal items.

 

What are the costs for Stroller/Wheelchair Rental? Strollers, wheelchairs and ECVs are available for rent at the Marketplace on a first-come, first-served basis.
Stroller pricing is $10 for single seat stroller and $15 for double seat stroller.
Wheelchairs are $12 and ECVs are $37 for the day.

 

Can I bring my own stroller, ECV or wheelchair to LEGOLAND Florida? Guests are welcome to bring their own stroller, ECV or wheelchair to LEGOLAND Florida, however no other wheeled personal transportation devices (ie-bicycles, skateboards or segways) are permitted.

 

Does LEGOLAND Florida recycle? – LEGOLAND is committed to protecting the environment. We ask for your assistance by disposing of your aluminum cans, plastic bottles and Park maps in the recycling containers located throughout the park.

 

Is smoking allowed inside the park? – In keeping with our child-friendly atmosphere, smoking is prohibited in all areas of the park. Use designated smoking areas located outside of the main entrance. Check map for designated smoking areas. Please remember to get your hand stamped before exiting for re-admittance.

 

Is outside food or alcohol allowed inside the park? Outside coolers, food and beverages may not be brought into the park. However, exceptions are made for infants and those with special medical needs. Alcohol may not be brought onto LEGOLAND Florida property.

 

Are weapons allowed inside the park?  All weapons and firearms of any type are prohibited on LEGOLAND property. 

 

 

Back to Top

 

Ride/Attractions

 

What are the size/height restrictions for the rides at LEGOLAND Florida? Ride height and size restriction information is available in the Explore the Park section for each ride and is available in the park at each ride. Being able to fit within the restraints comfortably and safely is a requirement set by each of the ride manufacturers and a key factor for the safety of our guests. Therefore, if the safety belt or lap bar does not secure the rider in the seat properly, you would be asked to exit the ride prior to its start up.

 

What attractions and activities are available for children with no minimum height restriction? Download our guide of rides and attractions that have no minimum height requirement, What to Do When You are Two, or pick up a copy at Guest Services on your visit!

 

Does LEGOLAND Florida offer Parent Swap for rides? LEGOLAND Florida offers our visiting parents, who have children that meet and don’t meet the minimum height restriction, the opportunity to do a “Child Swap” at any ride that parents are allowed to ride. All members of the party are required to wait in line together. When you reach the front, let the ride operator know of your intention, so that he can accommodate you. When the first ride is over, the parents may then switch places and the other parent can then ride with the older child.

 

Which rides are safe for a pregnant guest? Unfortunately, we are unable to give you a specific answer as to which rides a pregnant person would be able to ride due to varying medical issues with each pregnancy and the differences with each ride regarding the loading and unloading procedures, speed, abrupt stops, amount of twists, turns, etc.

Most coaster type rides post warnings "Not recommended for pregnancy" and although, other rides do not post the same warning, it is always advisable to comply with your doctor's recommendations.

 

Guest safety is very important to us and we hope that all guests are able to enjoy as much of the Park possible. We value your patronage and want to express our congratulations on the upcoming birth of your new baby.

 

Are all of the attractions at LEGOLAND Florida interactive?  While there are many “hands-on” activities at the park, some attractions, such as Miniland USA, are for viewing enjoyment only. It is the responsibility of each parent or guardian to supervise those under their care while in the park.

 

How do I know which rides/ attractions are suited for my family? Each attraction experience is uniquely different. Ride and attraction participation requirements are determined by the ride dynamics, the restraint system used, and recommendations made by the manufacturer. Ride and attraction information and restrictions (such as height, health, size and age) are posted at each location. We appreciate your understanding of our need to provide a safe environment for all our guests.

 

Back to Top

 

Dining/Dietary Concerns

What kind of dining options are available at LEGOLAND Florida? We offer a great variety of family-friendly foods, such as our delicious wood-fired pizza, truly homemade pasta, rotisserie chicken, freshly tossed salads, fresh sandwiches, juicy grilled burgers and more.  Please note that coolers and outside food are not permitted in the Park, however bottled water and any food or beverages required for specific dietary needs are allowed.

 

Are there options for guests with food allergies or other dietary concerns?
Please view our Dietary Guide, which can help you plan your dining experience at LEGOLAND while adhering to any specific dietary concerns or restrictions you may have. Please also call 877-350-5346 or email LLFExperience@legoland.com or visit Guest Services for more specific information if needed.

 

Is outside food or alcohol allowed inside the park? Outside coolers, food and beverages may not be brought into the park. However, exceptions are made for infants and those with special medical needs. Alcohol may not be brought onto LEGOLAND Florida property.

 

 

Back to Top  

 

Shopping

What kind of shopping options are available in LEGOLAND Florida? Specialty retail shops and carts are located throughout the Park selling LEGOLAND Florida apparel, LEGO products and more. The Big Shop, our largest retail shop located in The Beginning, is jam-packed with the biggest selection of LEGO products in the nation! As an added convenience, make sure to take advantage of our Package Pick-up service. All retail purchases made throughout the park can be transferred to the park exit for you to pick up on your way home!

 

If I make a purchase in the park, can I leave it somewhere until the end of the day? Yes, LEGOLAND Florida offers package pick-up for convenient shopping. Make your purchases at any one of our retail locations and then pick them up at the Package Pick-up area at the Front Gate as you leave the park. Please allow two hours between purchase and pickup.

 

Can I enter LEGOLAND Florida just to shop? You can get a Shopper's Pass at the ticketing windows to enter LEGOLAND Florida for one hour to shop. You will need to pay a deposit of the cost of single day admission, which will be refunded if you leave within the hour time limit.

 

Can I use my LEGO giftcard at LEGOLAND? No, unfortunately at this time we cannot accept LEGO giftcards due to system incompatibility.

 

Can I earn or redeem LEGO VIP points at LEGOLAND? No, unfortuntately at this time we cannot redeem or reward LEGO VIP Points due to system incompatibility. For more information about LEGO VIP benefits, please visit the LEGO VIP website.

 

Back to Top

 

 

Tickets

 

When do online tickets expire?
One-day admission tickets are valid for one visit on any day before and including the expiration date listed on the ticket. For example, if a ticket states an expiration date of May 1, 2013 you are welcome to visit the Park on May 1, 2013. If a ticket is purchased as a pre-dated ticket online, your ticket will expire on the specific date that ticket was chosen. For example, if a ticket was purchased for a pre-booked date of June 1, 2013 then then ticket will expire on June 1, 2013.

 

When will I receive the email with my tickets/passes after I have paid online?
You should receive the email instantaneously after you click “submit”. The email will be sent to the email address you registered with during the purchase process. Included in that email will be ‘printable vouchers’ - Please select that link to print your ticket vouchers.

 

What if I have not received the email with the ‘printable vouchers’ after payment online?
First check your junk inbox; the email might have been directed there. If it is not in your junk inbox, please send an email to LLFExperience@legoland.com providing your name, email address, phone number, receipt and confirmation numbers and a brief statement describing your situation.

  

 

Can we use gift cards or pre-paid credit cards for the purchase of tickets and pass products online? No. Our online system requires an address and AVS verification; therefore, gift cards or pre-paid credit cards will not work with our system.

 

Can I receive a refund on my purchase of online ticket and pass products?

No. ALL SALES ARE FINAL – NO REFUNDS, EXCHANGES OR RAIN CHECKS. Once a confirmation number has been generated and a ‘printable voucher’ has been sent via, the transaction is final and any tickets or passes are non-refundable, non-transferable, and not for resale.

 

I booked my tickets on the wrong date. Can I change the date of my visit?

If a pre-booked ticket is purchased on the wrong date, there will be a $20 re-booking fee to change the date of your ticket.

 

 

How much is parking?

Parking Prices
Cars: $14 ($12 if pre-booked online)
Campers/RVs: $15
Motorcycles: $7
Preferred Parking: $20

Re-entry available with valid parking stub during same day of visit.
* Buses and bicycles are free.
** Handicapped parking spaces are available near the park entrance, with valid placard.

 

What happens if I forget my parking voucher at home prior to arriving at the park?

If you pre-purchase your parking voucher online, you are required to show it at the parking toll booth. If you forget it, you will be asked to pay at the toll then go guest services within the park to receive a refund for the earlier purchase.

 

 

Back to Top

 

Promotional Coupons

 

How do I redeem my promotional coupon online?

To redeem, visit the URL listed on the coupon. This URL is unique and cannot be reached through the Buy Tickets page on florida.legoland.com. The URL listed on the coupon is the only online location where your coupon may be used.

 

I don’t see a place to enter my coupon code online, where is it?

Check to make sure you are using the URL listed on the coupon. Enter the number of tickets you wish to purchase, making sure to follow the coupon guidelines.
      For instance, to apply a buy one adult, get one child free coupon:

 Both an adult AND child ticket to be added to your cart,
Proceed to the next screen where you will see a space to enter the coupon code before entering payment information.
The coupon will apply the free discount to the child’s ticket. Note: If the child ticket is not added to the transaction WITH the adult ticket the discount will not apply properly.

 

I found a promotional offer after I already purchased my tickets, can I get a refund?
No, ticket purchases are non-refundable.  However, pre-purchased tickets are valid until the expiration date printed on your ticket. If you would like to use your coupon now, feel free to save your pre-purchased tickets for a later visit.

 

 I already purchased an adult ticket before I found a buy one adult, get a child free promotional coupon. Can I bring the coupon and my purchased ticket to the park to get my free child ticket?
No, promotional coupons may not be used with previously purchased tickets.

 

I pre purchased my tickets at a discounted rate, can I pay the difference to get the child ticket for free?

No, promotional coupons may not be used with previously purchased tickets.

 

Can I use my promotional coupon on previously discounted tickets?
No, discounts cannot be combined when pre-purchasing discounted tickets. This applies to tickets purchased through AAA, Military, Travel Agencies (Voucher programs), and Corporate accounts as well.

 

Can I use my promotional coupon at other locations that sell LEGOLAND Florida tickets?

Promotional coupons are valid at the LEGOLAND Florida ticketing windows or website printed on the coupon only.

 

I found a LEGOLAND promotional coupon, but LEGOLAND Florida is not listed, will I be able to use my coupon?

Unfortunately we can only accept coupons that list LEGOLAND Florida as a redemption location.

 

How long is my coupon valid?

Check your promotional coupon for the expiration date. You have until that date to use the coupon to purchase tickets. If the coupon is redeemable online, your print at home tickets are valid for one year from the date of purchase. If your coupon is a ticketing window coupon, the tickets must be used on the date of purchase.

 

Can I use my promotional code on birthday party packages?
No, birthday party packages cannot be purchased using a promotional coupon.

 

I found more than one promotional coupon; can I use them to buy multiple tickets?
Only one promotional offer can be used per transaction.

 

I used my promotional coupon and bought my tickets online, where do I check in when I get to the park?

If you bought print at home tickets, print them out from the attachment in your email and go straight to the turnstiles. No need to wait in line when you buy online.

 

I accidentally bought more tickets than I needed with my promotional coupon, can I get a refund for the tickets I won’t be using?

Unfortunately not, tickets are non-refundable, but they do make great gifts.

 

If you are still unsure on how to process your coupon, please bring the coupons to the LEGOLAND Florida ticket windows or call us at 863-318- LEGO (5346) or Toll Free at 877-350-LEGO (5346)

 

Back to Top

Multi-Day Tickets/Adding a Second Day

 

How much does it cost to add a second day to my LEGOLAND Florida ticket?
The upgrade to add a second day to your LEGOLAND Florida ticket is $15 per ticket.

 

Can I upgrade my ticket to include a second day at LEGOLAND Florida online?
Currently, upgrades are not available online. Stop by Guest Services to upgrade your one-day ticket to a two-day ticket to visit a second time within 9 days of your first visit. Parking for the second day is not included.

 

Back to Top

 

Annual Passes

Does LEGOLAND Florida offer Annual Passes?
Yes, for the best value in family fun, please visit our Annual Pass Comparison.

 

How can I exchange the ‘printable vouchers’ for my actual annual passes?
You will print out the ‘printable vouchers’ the day that you purchase your tickets/passes online. You will exchange these vouchers for your actual passes the first time you visit LEGOLAND Florida. There, your picture will be taken and put on your actual annual pass for future use.

 

I already purchased single-day online tickets and want to upgrade to either an annual pass or a plus pass. How can I do so?
Unfortunately, we do not currently have the capabilities to change or upgrade your purchased ticket/pass products online. Upon your first visit to LEGOLAND Florida, speak with Guest Relations with regards to an upgrade.

 

When will I receive my annual passes in the mail?
You will not receive your annual passes in the mail. They will be sent to you via email as ‘printable vouchers’ after you have paid for them. You will replace the vouchers for the official Annual Pass upon your first visit to LEGOLAND Florida.

 

Can I apply the cost of my ticket towards the price of a NEW Annual Pass?
Yes. You may apply the cost of your ticket toward the Annual Pass of your choice. Please note that you must upgrade to an Annual Pass within 30 days of your original visit and you must present your ticket at time of upgrade. NOTE: Complimentary tickets are eligible for a $10 credit towards an Annual Pass.


If I purchase a NEW Annual Pass online, how long should I allow to receive it?

We offer Print at Home Annual Passes, so you will be able to print it out immediately after purchase. Bring this temporary Annual Pass with you to the Park to activate your new Annual Pass. Your Annual Pass will be valid one year from date of purchase.


If I order a NEW Annual Pass online, when is the Annual Pass activated?

Your Annual Pass will be valid for 1 year from the date of purchase.

 

If I purchase an Annual Pass that includes parking, is my parking fee reimbursed on my first visit?
Yes. If you purchase an Annual Pass that includes parking, simply bring your standard parking receipt with you to the ticketing windows or guest services and your parking fee will be applied towards your Annual Pass or reimbursed if you have already paid for your Annual Pass.


Does a child's Merlin Annual Pass still include free parking, even though they are not driving the vehicle?

Yes. As long as your child is in the vehicle, the free parking benefit would apply.


Does everyone in the family have to have the same pass type, i.e. Merlin Annual Pass, Standard or Ambassador?

No. You may mix and match your pass types any way you like, however some pass types may require purchase in a separate transaction online.


Do you have a family Annual Pass?

No. At this time we do not offer a family pass.


Can two people share a Annual Pass?

No. LEGOLAND Annual Passes are non-transferable and are issued in the member’s name with their photo. Attempts to use another guest's Annual Pass card will result in the permanent confiscation of the Annual Pass.

 

Can I apply the cost of a two day ticket or Water Park Combo towards the price of a new annual pass? Combo Tickets?

Yes, all tickets can be upgraded to an Annual Pass. Stop by Guest Services or the Annual Pass Center for the price of your specific upgrade.

 

Can I transfer a pass? No, Annual Passes are not transferable and are only valid for the person named on the Annual Pass.

 

Can I get a refund an annual pass?

No, Annual Passes are non-refundable.

 

I have not received my LEGOLAND newsletter and/or LEGO club magazine. What do I do?
If you are not receiving your LEGOLAND newsletter, please call us at 855-753-8888 with your complete address so that we may verify our records. If you are not receiving your LEGO Club magazine, please visit http://club.lego.com to sign up with your current address.

 

Does my Annual Pass include admission to LEGOLAND Water Park?
At this time, the Merlin Annual Pass USA, Florida Resident Annual Pass and Ambassador Annual Pass include admission to LEGOLAND Water Park.

 

How do I change my address?
Please call our Annual Pass Customer Service line at 855-753-8888 to update your information. Please do not send any credit card information by email.

 

How do I replace a lost/stolen Annual Pass?
We can provide you with a temporary day pass twice at no cost. However, if you need to replace your pass, there is a $25 replacement fee. If your pass has been stolen, we will replace your pass at no cost with a valid police report.


 

Can I upgrade my Annual Pass online? At this time we do not offer upgrades online, however, you can upgrade your pass at our ticketing windows, Guest Services or the Annual Pass Center.

 

 

Back to Top

 

LEGOLAND Water Park Tickets/Admission

 

How do I know if my ticket is valid for both LEGOLAND Florida and LEGOLAND Water Park?
If your ticket says LEGOLAND Water Park Combo it is valid for entry to both LEGOLAND Florida and LEGOLAND Water Park. Other tickets are valid for LEGOLAND Florida admission only.

 

How much does it cost to add LEGOLAND Water Park admission to my LEGOLAND Florida ticket?
Upgrading your LEGOLAND Florida admission to include the LEGOLAND Water Park is $15 per person. If you have not yet purchased a ticket, Water Park Combo tickets are also available online for both 1 and 2 Day LEGOLAND Florida and LEGOLAND Water Park Admission.

 

Can I upgrade my ticket to include the LEGOLAND Water Park admission online?
At this time upgrades are not available online. You can upgrade your ticket to include the LEGOLAND Water Park at the LEGOLAND Water Park ticketing windows or Guest Services on your visit to the park.

 

Can I purchase a ticket for LEGOLAND Water Park admission only?
LEGOLAND Water Park admission is not available without a ticket to LEGOLAND Florida.

 

How much is admission to LEGOLAND Water Park?
Admission to the LEGOLAND Water Park is $15 per adult/child/senior and $3 per toddler (age 1-2) per day. Admission to LEGOLAND Water Park is available only with admission to LEGOLAND Florida.

 

Do toddlers (age 1-2) require paid admission to LEGOLAND Water Park?
Toddlers (ages 1-2 years) are required to have an admission ticket for Water Park entry ($3). Premium Pass Members may bring their toddler into the Water Park for FREE!

 

Do I have to use my LEGOLAND Water Park admission on the same day as my LEGOLAND Florida admission? Yes, admission to LEGOLAND Water Park must be used on the same day as your admission to LEGOLAND Florida.

 

What is the cost of Water Park admission with a complimentary ticket or a non-Water Park Admission Pass? Any paid or complimentary ticket can be upgraded to include Water Park admission for $15. It is an additional $15 to enter the Water Park if you are a current non-Premium Pass Member.

 

Can we add the Water Park to our Annual Pass? If you currently have a Standard Annual Pass that does not include admission to the Water Park, you may upgrade your membership to the Merlin Annual Pass or Florida Resident Annual Pass, if you qualify. Please check our Membership pricing to determine how much it will be to upgrade your membership.

 

How much does it cost to come back a second day with a Water Park Combo ticket? It is an additional $15 to upgrade a 1 Day Water Park Combo ticket to a 2 Day Water Park Combo ticket. Second visit must be within nine days. Both attractions must again be used on the same visit.

 

Can I get a discount on Water Park admission if I have a large party?
No, we do not offer a group discount for Water Park admission.

 

Can I receive a refund on my purchase of online ticket and pass products?

No. ALL SALES ARE FINAL – NO REFUNDS, EXCHANGES OR RAIN CHECKS. Once a confirmation number has been generated and a ‘printable voucher’ has been sent via, the transaction is final and any tickets or passes are non-refundable, non-transferable, and not for resale.

 

I booked my tickets on the wrong date. Can I change the date of my visit?

If a pre-booked ticket is purchased on the wrong date, there will be a $20 re-booking fee to change the date of your ticket. 

 

Back to Top

About LEGOLAND Water Park

 

When is the Water Park open? Please check the operating hours for complete details.

 

When is the best time to visit LEGOLAND Water Park? During the summer, we recommend that you plan your visit to the Water Park between 10:00am -1:00pm or 3:00 - 7:00pm to avoid the peak visit time between 1:00pm - 3:00 pm.

 

Do you offer a Membership that includes Water Park admission? Yes. Our Merlin Annual Pass or Florida Resident Annual Pass include unlimited admission to LEGOLAND Florida and the LEGOLAND Water Park.

 

Is it possible that any of the attractions inside the Water Park can be closed on any given day? It is possible for attractions to be closed due to mechanical or technical difficulties, inclement weather (including lightning or heavy rain) and any incidents of fecal discharge. Refunds are not available due to closure of attractions for any reason, however we make every effort to ensure the attractions are open for our guests enjoyment. Please be considerate of other guests by taking your children on frequent bathroom breaks and checking their swim diapers often. It is required that our little guests age three and under wear swim diapers.

 

Can we visit just the Water Park without going into LEGOLAND? No, the Water Park is only accessible through LEGOLAND. Therefore, you must also purchase an admission to LEGOLAND in order to access the Water Park.

 

Do you offer birthday parties at the Water Park? Currently, we do not offer birthday parties, but we do have cabanas available for rent on a daily basis.

 

Are birthday cakes allowed in the Water Park? No, birthday cakes are not allowed in the Water Park.

 

Can we bring outside food and beverage? You may bring any outside food and beverage that has been purchased inside LEGOLAND. You may not bring food from outside of the Park.

 

Can we bring coolers? No, you may not bring any coolers of any size inside LEGOLAND or the Water Park.

 

Are strollers allowed? Yes, you may bring in your strollers. Designated stroller parking is not available at this time.

 

Can I bring in my own chair? No, we provide chairs on a first-come, first-served basis.

 

Is there shade in the Water Park other than the cabanas? Currently, there is limited shade available within the Water Park, consisting of seventeen 20-ft umbrellas available for your comfort. These areas are available on a first come, first serve basis.

 

Are umbrellas allowed in the park? Yes, you are allowed to bring a compact umbrella into the Water Park (max. 42" diameter).

 

Do Pass Members get discounts on locker rentals? No. Discounts are not available on locker rentals.

 

Where are Water Park lockers rented? At the LEGOLAND front gate or at the Water Park? Water Park lockers are available for rent inside the entrance to the LEGOLAND Water Park.

 

Are lockers secure to store personal belongings? The locker area uses a secure, state of the art keyless system. Simply use any of the conveniently located locker kiosks to select your locker. At that time you will enter your own personal pin number to open your locker. Simply use your pin number throughout the day to access your locker as many times as you want. Locker kiosks accept both cash and credit cards. Rentals start at $5 for the day.

 

How far are lockers located from the water? Lockers at the Water Park are located in the entry area near the restrooms.

 

Is the locker rental rate charged per visit or hour? The lockers are rented on a per-day rate; we do not offer hourly locker rentals.

 

Can I wear a wet suit on the slides? No, wetsuits are not allowed on any of the slides however guests can wear a wetsuit in the pool areas.

 

How long does it take to slide down the large slides? All slides take less than 30 seconds to complete.

 

Can a special needs guest use their floating wheelchair in the Build-A-Raft River? No, we do not allow floating wheelchairs in the Build-A-Raft River.

 

Is the water heated? No, the water is not heated.

 

How deep is Built-A-Raft River? The water in the Build-A-Raft River is 3 feet deep.

 

What are the height restrictions for all rides? Riders must be at least the following heights for the attractions:

 

3 Lower Level Slides at Joker Soaker at least 36 inches

4 Upper Level Slides at Joker Soaker at least 42 inches

Splash Out (Speed Slides) at least 48 inches Twin Chasers (Tube Slides) at least 48 inches

Duplo Splash Safari---Children must be able to walk unassisted, must be able to sit upright, and also must be accompanied by a responsible adult.

Build a Raft River----Children under 42 inches must be accompanied by a responsible adult.

LEGO Wave Pool---Children under 42 inches must be accompanied by a responsible adult and are not recommended to go past the bright blue line across the LEGO Wave Pool at approximately 3ft 4inches deep. The waves go in increments 5 minutes on and 10 minutes off.

 

Note: All children under 42 inches must be accompanied by a responsible adult. Children under 48 inches or who are weak swimmers are strongly recommended to wear life vests. Life Vests are available free of charge at multiple locations throughout the Water Park on a first come first serve basis.

 

Can children who can’t swim ride the slides? It is not recommended for children who can’t swim to ride the slides.

 

Is there an area to lay down towels and sit? We provide lounge chairs for our guests on a first-come first-serve basis at the Water Park.

 

Are rash guards allowed? Rash guards are acceptable anywhere throughout the Water Park.

 

Are swim diapers required for children three years of age and younger? Yes, swim diapers are required for children three years of age and younger. Swim diapers are available for purchase at the Water Park in the Surf Shop.

 

Can we use our own flotation devices for our toddlers? Only official Coast Guard approved life jackets with associated label attached are allowed. Life jackets are available for use within the Water Park free of charge on a first come, first served basis.

 

Can I wear a wet suit? No, wetsuits are not allowed on any of the slides however guests can wear a wetsuit in the pool areas (i.e. - Build-a-Raft River and LEGO Wave Pool).

 

Can I wear swim attire in the LEGOLAND Park? No. We have changing rooms available inside the Water Park. You must be fully clothed while entering and leaving the Water Park, and may not wear just your bathing suit inside of the LEGOLAND Park.

 

What type of swim wear am I required to wear? Can I wear cut offs? Due to the family nature of the LEGOLAND Water Park all guests are required to wear proper swim wear. Swim wear that is revealing or otherwise inappropriate for the environment is prohibited and may result in removal from the LEGOLAND Water Park. Proper swim wear is required on all attractions. Swim wear with exposed zippers, buckles, rivets, or metal ornamentation are not permitted.

 

Are towels available for rent or use? Towels are available rent at our Towel Rental desk located near our locker area. Rentals are $3 for two towels, plus a refundable $2 deposit. Or take your memory home with a selection of towels available for purchase from our Surf Shop.

 

Do you require or allow use of water shoes in the Water Park area? Water shoes are allowed to be worn in the water park everywhere except on the water slides.

 

Back to Top