When will I receive the email with my tickets/passes after I have paid online?
You should receive the email instantaneously after you click “submit”. The email will be sent to the email address you registered with during the purchase process. Included in that email will be ‘printable vouchers’ - Please select that link to print your ticket vouchers.
What if I have not received the email with the ‘printable vouchers’ after payment online?
First check your junk inbox; the email might have been directed there. If it is not in your junk inbox, please send an email to LLFinfo@legoland.com providing your name, email address, phone number, receipt and confirmation numbers and a brief statement describing your situation. We will make sure you get your tickets and passes - no matter what it takes!
When will I receive my annual passes in the mail?
You will not receive your annual passes in the mail. They will be sent to you via email as ‘printable vouchers’ after you have paid for them. You will replace the vouchers for the official Annual Pass upon your first visit to LEGOLAND Florida.
How can I exchange the ‘printable vouchers’ for my actual annual passes?
You will print out the ‘printable vouchers’ the day that you purchase your tickets/passes online. You will exchange these vouchers for your actual passes the first time you visit LEGOLAND Florida. There, your picture will be taken and put on your actual annual pass for future use.
Can we use gift cards or pre-paid credit cards for the purchase of tickets and pass products online?
No. Our online system requires an address and AVS verification; therefore, gift cards or pre-paid credit cards will not work with our system.
Can I receive a refund on my purchase of online ticket and pass products?
No. ALL SALES ARE FINAL – NO REFUNDS, EXCHANGES OR RAIN CHECKS Once a confirmation number has been generated and a ‘printable voucher’ has been sent via, the transaction is final and any tickets or passes are non-refundable, non-transferable, and not for resale.
I already purchased single-day online tickets and want to upgrade to either an annual pass or a plus pass. How can I do so?
Unfortunately, we do not currently have the capabilities to change or upgrade your purchased ticket/pass products online. Upon your first visit to LEGOLAND Florida, speak with Guest Relations with regards to an upgrade.