Promotional Coupon FAQ 

Periodically, LEGOLAND® Florida offers promotional coupons for park admission. If you have located one of these offers, please see the FAQ section below for redemption information.

Frequently Asked Questions:  

Q: How do I redeem my promotional coupon online?

A: To redeem, visit the URL listed on the coupon. This URL is unique and cannot be reached through the Buy Tickets page on florida.legoland.com. The URL listed on the coupon is the only online location where your coupon may be used.

Q: I don’t see a place to enter my coupon code online, where is it?

A: Check to make sure you are using the URL listed on the coupon. Enter the number of tickets you wish to purchase, making sure to follow the coupon guidelines.
      For instance, to apply a buy one adult, get one child free coupon:

  1.  Both an adult AND child ticket to be added to your cart,
  2. Proceed to the next screen where you will see a space to enter the coupon code before entering payment information.
  3. The coupon will apply the free discount to the child’s ticket. Note: If the child ticket is not added to the transaction WITH the adult ticket the discount will not apply properly.

Q: I found a promotional offer after I already purchased my tickets, can I get a refund?

A: No, ticket purchases are non-refundable.  However, pre-purchased tickets are valid until the expiration date printed on your ticket. If you would like to use your coupon now, feel free to save your pre-purchased tickets for a later visit.

Q: I already purchased an adult ticket before I found a buy one adult, get a child free promotional coupon. Can I bring the coupon and my purchased ticket to the park to get my free child ticket?

A: No, promotional coupons may not be used with previously purchased tickets.

 

Q: I pre purchased my tickets at a discounted rate, can I pay the difference to get the child ticket for free?

A: No, promotional coupons may not be used with previously purchased tickets.

Q: Can I use my promotional coupon on previously discounted tickets?

A: No, discounts cannot be combined when pre-purchasing discounted tickets. This applies to tickets purchased through AAA, Military, Travel Agencies (Voucher programs), and Corporate accounts as well.

 

Q: Can I use my promotional coupon at other locations that sell LEGOLAND Florida tickets?

A: Promotional coupons are valid at the LEGOLAND Florida ticketing windows or website printed on the coupon only.

 

Q: I found a LEGOLAND promotional coupon, but LEGOLAND Florida is not listed, will I be able to use my coupon?

A: Unfortunately we can only accept coupons that list LEGOLAND Florida as a redemption location.

 

Q: How long is my coupon valid?

A: Check your promotional coupon for the expiration date. You have until that date to use the coupon to purchase tickets. If the coupon is redeemable online, your print at home tickets are valid for one year from the date of purchase. If your coupon is a ticketing window coupon, the tickets must be used on the date of purchase.

 

Q: Can I use my promotional code on birthday party packages?

A: No, birthday party packages cannot be purchased using a promotional coupon.

 

Q: I found more than one promotional coupon; can I use them to buy multiple tickets?

A: Only one promotional offer can be used per transaction.

 

Q: I used my promotional coupon and bought my tickets online, where do I check in when I get to the park?

A: If you bought print at home tickets, print them out from the attachment in your email and go straight to the turnstiles. No need to wait in line when you buy online.

 

Q: I accidentally bought more tickets than I needed with my promotional coupon, can I get a refund for the tickets I won’t be using?

A: Unfortunately not, tickets are non-refundable, but they do make great gifts.

 

If you are still unsure on how to process your coupon, please bring the coupons to the LEGOLAND Florida ticket windows or call us at 863-318- LEGO (5346) or Toll Free at 877-350-LEGO (5346)